Noticeboard

Try the New NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.  

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use www.patientaccess.com you can continue to use it.  You can use the NHS App as well. For more information go to www.nhs.uk/nhsapp

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Friends and Family Test: https://www.mysurgeryoffice.co.uk/FriendsAndFamily/Surveys/TakeOurSurvey?surveyId=24886

Home Visit Policy

Doctor's bag

Chest pain, shortness of breath and loss of consciousness are emergencies please dial 999 for these symptoms

Requesting a Home Visit

Requests for visits must be made before 10am and at the latest 12noon. Visiting will normally take place after morning surgery and sometimes at the end of the evening surgery at the discretion of the duty doctor. Please only request home visits if you are incapable of attending the surgery.  Whenever possible, try and come into the surgery as facilities here are far better for examination and treatment.  It helps us to judge the urgency of the call if you describe the symptoms.  The receptionists are trained to deal with your call so do expect to be asked.   All information is confidential.  The doctor will telephone prior to, or instead of, visiting. 

Children

Sick children will always be seen as soon as possible if brought into the surgery; it is not appropriate to wait for a visit.   We rarely visit children at home as a responsible adult should be available to bring them to the surgery.

Our home visiting policy

Our home visiting policy is based on RCGP guidelines. You cannot insist that a GP visits you at home.

A GP will only visit you at home if they think that your medical condition requires it. A GP can also decide how urgently a visit is needed.

Due to increasing demand GPs can no longer automatically visit any patient who requests a home visit. All visits must now be triaged and dealt with according to clinical need.

GPs are better able to assess patients in the surgery where they have access to specialist equipment, good lighting and examination facilities and therefore it is always the preferable site for any consultation.

GPs having to visit inappropriate house call patients are delayed from visiting those patients who are in genuine need of a visit and therefore this poses an unacceptable clinical risk.

GPs are not responsible for ensuring that a patient has financial means to attend the surgery nor that the patient chooses to register with a practice that is difficult for them to get to in bad weather or without a car.

GPs are not obliged to visit a patient if they have assessed the patient's clinical need on the telephone and found them to be suitable for an alternative method of healthcare.

As long as the GP has provided a plan for a patient (which may be an appointment the same day, a future day, telephone advice or attendance at other healthcare site such as A&E, a message communicated via reception) then the partners of The Queen Mary Practice will support any such decision made.

 

 

 CALL 111 WHEN ITS LESS URGENT THAN 999

 

 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website